RETURN & COMPLAINTS POLICY
This Return & Complaints Policy regulates the conditions under which customers of StarlightDance, operated by Desire 21-12 Ltd., UIC: 203583243, with registered office and management address at 10 Rayko Daskalov St., Studena village, Pernik Region, Bulgaria, may exercise their statutory rights.
In accordance with applicable consumer protection legislation, the customer has the right to withdraw from the distance sales contract and return the purchased product without stating a reason, within 14 days from the date of receipt of the goods.
The product must be returned:
The returned product must be accompanied by a purchase receipt (cash-on-delivery receipt issued by the courier) or invoice, as well as any accompanying documents received with the order.
The customer has the right to submit a complaint in the event of non-conformity of the goods with the sales contract.
Complaints may be submitted within 14 days from the delivery date of the product.
The costs for returning the goods are borne by the customer, except in cases where the return is due to a defect or non-conformity of the delivered product.
To exercise the right of withdrawal or to submit a complaint, the customer must contact the trader using the contact details provided and complete a standard return form.
The product must be returned to the address specified by the trader.
In the event of a valid withdrawal or an accepted complaint, the trader shall refund the amount paid by the customer within 14 days from the date of receipt of the returned product.
Refunds are made via bank transfer to a bank account provided by the customer.
For questions, returns, and complaints, customers may contact us at:
📧 starlightgroup.bg@gmail.com
📞 +359 895 511 213
📍 10 Rayko Daskalov St., Studena village, Pernik Region, Bulgaria
